Lab Policies

Age Requirement
You must be 18 years of age or older to sign up for Mettlesome Lab coursework. If you are 16-17 years old, you may take the course by having a Parent/Guardian contact the registrar (hello@thisismettlesome.com). If you are under the age of 16, you can not participate in the Mettlesome Lab at this time.

Accept or Deny Anyone
Mettlesome Lab reserves the right to accept or deny any individual's enrollment.

Switching Sections
If your course section has not started and you want to switch into a different section that costs the same, is not sold-out and has also not started, you may do so. Requests for switches are only accepted when received by noon (12pm) three days before the start of the original course. Once your class has started, you can not switch into a different section.

Attendance
If you miss more than two classes in a six week course, you will be considered incomplete and you may not be advanced to the next level. If you fail to attend a scheduled workshop, there will be no full refunds, partial refunds or credits.

Make-Up Policy
Due to the nature of scheduling instructors and space, make-ups are not always available. Some courses are unique and weekly instructions is geared toward the students that are officially enrolled in the particular section. When possible, Mettlesome Lab will provide makeup opportunities for students and resolve incomplete course credits. 

Instructor Attendance
Mettlesome Lab reserves the right to replace a course instructor at anytime with another equally qualified instructor, without notice.

Cancellation
Mettlesome Lab reserves the right to postpone or cancel a course if they do not reach a minimum number of students. Fees incurred by student for travel/lodging etc will not be reimbursed.

Refunds
Refunds are available seven days ahead of the start of class through Eventbrite. After that, Mettlesome Lab is only able to consider class credit.

Registration Processing Fee
Registering for courses includes a non-refundable processing fee from Eventbrite. If the Lab cancels a class or changes dates after you have enrolled, you will be able to get a full refund.

Competency
Students are not guaranteed promotion to the next course level. Promotion is contingent on attendance, seeing shows and a demonstration of course concepts through application in class, during performances or writing.

Appeals Process
If you would like to appeal any decisions made by the Mettlesome Staff, please contact hello@thisismettlesome.com for instructions on how to submit your appeal.

Registration is Non-Transferable
Only students who have registered and paid will be allowed in the course.

Conduct
Mettlesome Lab believes that all of our students have the right to learn and practice their craft in an open, non-threatening, creative environment. In order to achieve this environment, students are asked to agree to certain ground rules in regards to course conduct before enrolling in the course. Appropriate action is further details in our Student Bill of Rights and our Code of Conduct.

Inappropriate conduct includes, but is not limited to:
Consumption of drugs or alcohol during class.
Wanton destruction of physical class space, which includes but is not limited to walls, chairs, lights and doors.
Inappropriate verbal, physical or sexual conduct with other students or the course instructor.
Bringing uninvited guests to class.
Additionally, students are asked to help foster a creative and supportive learning environment without distractions. Students are asked to support their fellow students in class by abstaining from eating in class and talking while fellow classmates or teachers are talking. Students must also abstain from using electronics in class, including audio or video recording devices and cellular phones (this includes reading or writing text messages and using the Internet in class).

Inappropriate conduct will not be tolerated and will result in suspension and removal from the course.

Refunds in the event of termination follow the same guidelines as voluntary withdrawals.

Destruction of Property
If you destroy any property during a Mettlesome Lab course, whether it is by accident or on purpose, you will be liable for the cost of repair.

Liability
You agree that you choose to voluntarily participate in the course with full knowledge that the activity may be hazardous to yourself and/or your property. You voluntarily assume full responsibility for any risks of loss, property damage or personal injury, including death, that may be sustained as a result of participating in the activity. You agree to indemnify and hold harmless Mettlesome LLC, any performance or class spaces and its employees, members & volunteers for any loss, liability, damage or costs, including court costs and attorney fees, that may occur as a result of your participation in the activity.

We are not responsible for lost or stolen property.

Team Placement
Participation in or completion of Mettlesome Lab courses does not guarantee an audition for, or placement on a team or project.

No Large Items
Mettlesome Lab’s class space is rented and thus is not equipped to store large student possessions like massage tables or bicycles. Please lock these items up outside or leave them at home.

Learning Aids
Students with alternative learning styles need to get written permission from the Lab if they wish to use PDAs, audio recording devices or other learning aids in class. Students who are approved to use such devices must agree to our specific terms of use. Any students that want to use special learning aids in class must contact Mettlesome to arrange a meeting in-person. (hello@thisismettlesome.com.) Mettlesome reserves the right to request medical documentation to support your request.

Inclement Weather
In the event that classes are canceled or postponed, students will be contacted. If you do not hear from us, assume that classes will proceed as planned.

Contact
Students are always welcome to contact Mettlesome’s stakeholders at hello@thisismettlesome.com. Students are also welcome to setup an in-person meeting.